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外卖配送服务规范今起实施:配送员禁入消费者家中 - 站长搜索
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外卖配送服务规范今起实施:配送员禁入消费者家中

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2017-09-01 15:32:05 转载来源: 央广网

(原标题:《外卖配送服务规范》今起实施:配送员禁入消费者家中) 《外卖配送服务规范》团体标准今天(9月1日)起正式实施。东方IC资料潘毅 冯烁据中国之声《央广新闻》报道,由中国贸促会商业行业分会发布的《外卖配送服务规范》团体标准今天(9月1日)起正式实施

(原标题:《外卖配送服务规范今起实施:配送员禁消费者家中

《外卖配送服务规范》团体标准今天(9月1日)起正式实施。东方IC资料

潘毅 冯烁

据中国之声《央广新闻》报道,由中国贸促会商业行业分会发布的《外卖配送服务规范》团体标准今天(9月1日)起正式实施。《规范》对消费者关注的外卖送餐超时、餐品不完整,以及卫生安全情况和外卖人员水平参差不齐等问题均作出明确规定。

《外卖配送服务规范》团体标准是由中国贸促会商业行业分会联合百度外卖共同起草的,于2017年9月1日起正式实施。《规范》明确规定外卖配送机构应具备企业法人资质,且具有固定办公场所和规模化的配送队伍,同时配送箱、配送车和头盔等也应符合相关法律规定;在服务人员方面,要求配送人员宜年满18周岁,且应对配送人员进行身份审核。

此外,规范也对一些实操层面的细节进行了规定,例如:外卖配送员到达消费者门口,应轻声敲门,若无人响应,应电话或短信联系消费者;外卖配送员不应进入消费者家中、收取小费或有其他不文明举止。对此,快递物流资讯网首席顾问徐勇表示,目前这一标准还不具备约束力和强制力。

徐勇称:“如果没有上升到法律层面或者管理办法,应该说这没有约束力,相当于一个公约,大家共同去遵守。建立标准有两方面,一方面是推动行业健康有序发展,另外一方面就是设置一定的门槛,让不符合规范的公司不能进入外卖这个配送市场。”

标签: 配送 外卖 服务规范 今起 实施 员禁 消费者 家中


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