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国外玩家吐槽PS官方客服:总联系不上、互相踢皮球

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2023-03-15 10:16:52 转载来源: 游民星空

昨日,Resetera有位国外玩家表示自己因出国更换了手机号,但没事先更新到PSN账户里,在购买了新PS以后无法验证登陆。联系客服解决时遇到了一次痛苦的经历

昨日,Resetera有位国外玩家表示自己因出国更换了手机号,但没事先更新到PSN账户里,在购买了新PS以后无法验证登陆。联系客服解决时遇到了一次痛苦的经历。


玩家表示自己不久前搬到日本工作,没有带任何PS游戏机。他更换了手机号,但没有先更新两步验证或获得备用代码。最近买了新PS主机后,无法登陆账号。现在一直在尝试联系PS的客户支持,这是一次令人心碎的经历。

他在寻求人工客服帮忙解决时,机器人总是回应他表示客服太忙了,需要晚些时候再试。后来,他经过几周的努力和早起匹配时区,终于找到了一个客服。然后被告知引导至另一个客服,这让他等了一个小时。

然后他将情况如实描述,客服询问了他的联系方式并让他等待。然后他收到一条消息,说PlayStation美国客户支持无法帮助美国以外的用户,而且注册账户违反了服务条款。客服发送完消息之后立即结束了实时聊天,他没有机会去问别的问题。

然后他联系了日本的客户支持,客服给他的回应和美国客服类似,称无法帮助在日本以外的账户。然后客服把他引导到了美国客户支持页面,现在他完全被困在了这样的一个循环当中。

对此,有网友表示,他可以直接打电话来更清楚地解释情况,或者升级Playstation stars等级,获得更好的客户支持。


标签: 国外 玩家 吐槽 PS 官方 客服 联系 不上 互相


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