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嘀嘀打车:乘客爽约将禁止打车一个星期 - 站长搜索
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嘀嘀打车:乘客爽约将禁止打车一个星期

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2014-04-15 23:55:42 转载来源: 网络整理/侵权必删

AS网站目录(www.adminso.com):嘀嘀打车:乘客爽约将禁止打车一个星期 嘀嘀打车最新发布的《打车软件行业使用及服务规范》对司机和乘客端的爽约行为进行了约束。嘀嘀打车运营副总裁张晶透露,截至3月底嘀嘀打车已经覆盖了178座城市,在1亿用户中,本身并没有需求的尝鲜用户占17.1%

AS网站目录(www.adminso.com):嘀嘀打车乘客爽约禁止打车一个星期

嘀嘀打车最新发布的《打车软件行业使用及服务规范》对司机和乘客端的爽约行为进行了约束。嘀嘀打车运营副总裁张晶透露,截至3月底嘀嘀打车已经覆盖了178座城市,在1亿用户中,本身并没有需求的尝鲜用户占17.1%。

张博表示,打车软件行业已经从大规模补贴抢乘客的营销战,转变为产品服务为主的用户体验战争。

此外,嘀嘀打车针对乘客爽约问题发布了《打车软件行业使用及服务规范》(以下简称规范),乘客出现爽约后嘀嘀打车将给司机相应补偿,规范称乘客两次迟到10分钟以上,按一次违约处理,对支付异常问题嘀嘀打车将在3各工作日内处理。

规范显示,司机未经确认乘客身份而接到非乘客离开的属于违约,抢单后10分钟内无法到达指定乘车点的属于迟到,迟到两次记一次违约,禁用三天。司机抢单后以各种理由拒绝乘客或未与乘客协商取消订单的爽约行为,给予禁用三天处罚。

在乘客端,乘客在司机应答10分钟内无故弃用车或司机无法与乘客取得联系的行为,将给予乘客一周禁用处罚,乘客谎报目的地将被禁用三天,指定叫车、车上叫车等行为将对该账号禁用一周,第二次永久禁用。

从上月起,嘀嘀打车和快递逐步降低补贴力度,目前对乘客的补贴已经降至每单3元,不过张晶表示,嘀嘀打车已经准备了充足的营销资金,如有必要将展开新一轮的补贴活动。

标签: 打车 嘀嘀 乘客 爽约 禁止 一个 星期


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