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三季度家电类产品成投诉重灾区 - 站长搜索
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三季度家电类产品成投诉重灾区

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2012-10-19 11:10:40 转载来源: 网络整理/侵权必删

  本报讯 (记者陈媚)近日广西消费者权益保护委员会(简称“消委会”)发布了今年第三季度受理消费者投诉情况的统计分析,家用电子电器类产品质量依旧高居榜首,在这些电子电器类产品的投诉中,网购成为问题大户,而在服务方面,网速慢也引起消费者的不满。

  本报讯 (记者陈媚)近日广西消费者权益保护委员会(简称“消委会”)发布了今年第三季度受理消费者投诉情况的统计分析,家用电子电器类产品质量依旧高居榜首,在这些电子电器类产品的投诉中,网购成为问题大户,而在服务方面,网速慢也引起消费者的不满。

  网购家电投诉排在第一位

  如今,上网购物,方便快捷,而且价格实惠,受到众多消费者的热捧。但是,网络购物也存在不少问题,尤其是高价高技术含量的电子产品,一旦出现问题,解决起来很麻烦。据统计,今年第三季度,广西各级消委会受理消费者投诉商品质量问题共149件,占投诉总量的65.07%。其中,热水器、电冰箱、电视机、洗衣机等家用电子电器类产品质量问题投诉为37件,占质量问题投诉的24.83%。

  “电子和家电产品被投诉质量问题还是排在第一位。”广西消费者权益保护委员会秘书长叶桂明告诉记者,网购的电子产品质量没有保证,因为网购没有经过实体店,消费者没有看过质量,所以问题比较多。

  记者在采访中得知,一些市民在网购电子产品时还是比较谨慎的。虽然部分市民对网购电子产品持谨慎态度,但这并没有影响到一波接一波的网络消费热潮,为避免在消费过程中出现纠纷,广西消委会作出了相应提示。建议消费者在网上购物前注意识别网站的合法备案标志,对联系电话进行试拨验证,对经营者名称、地址等信息进行查实;不要轻易购买远远低于市场价的商品;在点击购物的过程中,注意保存相关网页和付款凭证,索要发票;尽可能地选择“货到付款”或 “邮局汇款”等方式,避免私自交易。

  网速不稳定引起消费者不满

  民以食为天,食品质量问题也成为消费者关注的焦点,投诉居第二。统计数字显示,第三季度,全区受理食品质量问题投诉占质量问题投诉的12.75%。农用生产资料类质量问题、日用商品类质量问题投诉分别居第三和第四。房屋、建材和服装鞋帽类质量问题投诉并列第五。

  此外,电信服务问题也比较突出,第三季度,全区共受理电信服务投诉16件。其中:服务质量投诉10件,价格投诉4件,虚假宣传1件,合同投诉各1件。此外,宽带网速不稳定出现上不了网或网速慢,引起消费者不满。

标签: 三季度 家电 产品 投诉 重灾区


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